Shipping & Returns
All returns and claims must be pre-authorized by soft-geometry via e-mail (firstname.lastname@example.org) within 30 days of receipt with your stated reasons. soft-geometry is not responsible for any return shipping costs with the exception of items damaged during shipping or mistakes made on our behalf. soft-geometry will only issue a refund for the cost of the item (not including shipping cost) or provide store credit.
soft-geometry requires customers to pack and ship the return item in it's original state. Please allow 5-7 business days for us to process the refund after we receive the returned item. Merchandise damaged during shipping is eligible for return shipping cost or replacement with CLEAR photo proof of the damaged item AND the condition of the packaging as this info is needed for soft-geometry to file a damage claim. International orders that lost or damaged in shipping also may require an electronic signature to be processed.